Shipping Policy

Delivery Information

Average Delivery Times

  • Once an order is placed, we need 1–3 working days to process it.

    • During the week, processing usually takes 1 working day.

    • If you order on a Friday evening or during the weekend, processing may take a little longer.

  • After your order has been processed, it will be dispatched. Delivery then takes an average of 8–12 working days.

We strive to make the ordering and delivery process as smooth as possible. If you have any questions or concerns, please do not hesitate to contact our customer service team.

How to Place an Order

Placing an order at Isabelle Melbourne is simple:

  1. Go to the product page and add your desired product to the shopping cart by clicking the black “Add to Cart” button.

  2. Check carefully that you have selected the correct product variant.

  3. If everything is correct, click “Proceed to Checkout.”

  4. On the information page, enter your address details. Please double-check that all information is correct.

  5. Once completed, click “Continue to Shipping.”

On the Shipping page, you will have the chance to review your address details. Please note that all orders include free shipping. As a gesture of appreciation, we always cover shipping and delivery costs for our customers.

Click “Proceed to Payment” to continue.

At checkout, you can choose from the following secure, SSL-encrypted payment methods:

  • Klarna (Pay Later)

  • Credit card (AMEX, Mastercard, Maestro, Visa)

  • PayPal

  • EPS

  • SOFORT / Instant Transfer

After selecting your preferred payment method, click “Complete Order.” You will then be redirected to the secure payment page. Follow the instructions to finalize your order.

If you experience any issues with your order, please contact us right away — we’re here to help.

Shipping Costs

Shipping is always 100% free.
There is no minimum order amount required — every order is delivered directly to your door at no extra charge.

Shipping Your Order

Found the perfect look or accessory on our website? We want you to enjoy it as soon as possible! That’s why we ensure orders are processed and dispatched as quickly as possible.

To keep our product prices fair, we consolidate parcels and ship them in bulk once we reach our minimum shipment quantity. We appreciate your understanding and support in helping us build a more sustainable and healthier world.

⚠️ Please note: Like many other online shops, we are experiencing higher demand and there may be delays due to the global COVID-19 situation. We kindly ask you to take this into account when placing your order. Rest assured, we always do our best to ship your order as quickly as possible.

Urgent Orders

If you need your order dispatched the same day, please contact us by email. Our service team will be happy to assist you with the best possible solution.